By using this website, you agree to these privacy policies. The website is operated by Tourismus Region Klagenfurt am Wörthersee GmbH with its registered office in 9020 Klagenfurt, Austria. This data protection declaration applies regardless of the device from which the website is accessed.
We process your personal data exclusively within the framework of the provisions of the Basic Data Protection Ordinance (DSGVO) and the Data Protection Act. In the following, we will inform you about who we are and the type, scope and purpose of the processing of your personal data.
b. Section Legal basis(s), responsibilities, collection and processing
1. Legal basis (EU Data Protection Basic Regulation and Data Protection Act 2018)
The EU Data Protection Basic Regulation (2016/679) protects the fundamental rights and freedoms of natural persons and in particular their right to protection of personal data. Personal data is any information relating to an identified or identifiable natural person.
2. Who we are (responsible organisation) and operator of the website
Responsible authority for the data processing is:
Tourismus Region Klagenfurt am Wörthersee GmbH
Neuer Platz 5
A-9020 Klagenfurt am Wörthersee
Company registration number: FN 384373f
UID Nr.: ATU 67484705
Competent division: Wirtschaftskammer Kärnten
Place of jurisdiction: Klagenfurt am Wörthersee
Authority according to ECG (E-Commerce Gesetz): Magistrat der Stadt Klagenfurt
3. Collection and processing of data
We process the personal data that you make available to us through the use of our website (including all sub-pages) and/or as a customer through information, either as part of an inquiry. We process the data for the following purposes:
– Processing your holiday enquiry (email/quick enquiry – Feratel enquiry pool)
– Processing of your brochure request (Feratel)
– Login to the webshop (Log in)
– Processing your holiday booking (webshop)
– Purchase of tickets (Webshop – Voucher)
– Purchase of vouchers (webshop)
– Subscribe to our newsletter
The legal basis of the data processing is/are:
– Consent pursuant to Art. 6 para. 1 lit a DSGVO within the scope of registration
– Contract acceptance and fulfillment according to Art. 6 para. 1 lit b DSGVO, so that we can process your inquiry or order, we need your data.
– Marketing and advertising or any other legitimate interest pursuant to Art. 6 para. 1 lit. f DSGVO. As an interested party, customer or our guest, we would like to inform you about current and concrete innovations and offers of our products and services. If you do not register or actively transmit data to us, we only collect those data which your browser transmits to our server and which are technically necessary for us to display our website and to guarantee and improve stability and security: (IP address, date and time of the request, content of the request, access status/http status code, amount of data transmitted, website and browser from which the request came, operating system and its interface, language and version of the browser software.
– Fulfilment of a legal obligation pursuant to Art. 6 para. 1 lit c. As a tourism association, we are obliged to promote tourism and tourism in accordance with the State Tourism Act.
– Performing a task in the public interest pursuant to Art. 6 para. 1 lit e DSGVO. According to the State Tourism Act, it is our task to support tourism and tourism in the state.
c. Section Webshop
We would like to point out that for the purpose of simplifying the purchasing process and for later contract processing, the webshop operator (feratel media technologies AG) stores the IP data of the connection owner within the framework of cookies, as well as the name, address and credit card number and the telephone number of the buyer.
In addition, the following data is also stored by us for the purpose of contract processing: IP data of the connection owner, name, address and telephone number of the buyer. The data provided by you are necessary for the fulfilment of the contract or for the implementation of pre-contractual measures. Without this data we cannot conclude the contract with you. No data will be transferred to third parties, with the exception of the transfer of credit card data to the processing bank institutes/payment service providers for the purpose of debiting the purchase price, to the transport company/shipping company commissioned by us for the delivery of the goods, to our accommodation facilities and to our tax consultant for the fulfilment of our tax obligations.
If you interrupt the purchasing process, the data stored by us will be deleted. The data processing is based on the legal provisions of § 96 Abs 3 TKG as well as Art 6 Abs 1 lit a (consent) and/or lit b (necessary to fulfill the contract) of the DSGVO.
Webshop user account:
The general terms and conditions (AGB’s) are valid for the order of the shopping cart on the web page: https://www.visitklagenfurt.at/en/conditions-of-use.html
Whoever opens a user account on the website visitklagenfurt.at agrees to the associated terms and conditions and expressly agrees to the electronic storage and processing of the data entered or generated by him. In the user account of visitklagenfurt.at the necessary data for the transaction processing (shopping cart) such as user name, password, first and last name, addresses, etc. are stored.
For system-relevant processes (transactions, confirmations), e-mails are sent to the e-mail address specified in the user account. In addition, a newsletter can be subscribed to (see Newsletter, Section g., 8). The authorised person of the user account is responsible for the correctness and up-to-dateness of the data. If information about third parties is provided, the necessary authorization must be obtained. In case of suspicion of abuse of the account, contact the Tourismus Region Klagenfurt am Wörthersee GmbH immediately. No credit card data is processed in the systems of the Tourismus Region Klagenfurt am Wörthersee GmbH – this is only done via the service provider Klarna (via the payment service provider DataTrans), which is connected during checkout. – see section j
The deletion of a user account can take place in the account or be requested by e-mail to email@example.com As long as valid subscription authorisations are still held in the account, deletion is not possible. The account remains stored internally until the end of the legal retention period and remains accessible to administrators.
d. Section Cookies and Plugins
4. Cookies & Plugins
4.1. General declaration
Cookies are very small text files that enable the user to be recognised and his or her use of our website to be analysed. Some cookies are very useful because they can improve the user experience when you return to a website you have visited. For example, if you use the same terminal device and browser, cookies will remember your preferences, tell us how you use our pages, and make the content displayed more relevant to your personal interests and needs.
When you visit our websites, we only set cookies that are absolutely necessary to operate our website www.visitklagenfurt.at and our subpages www.visitklagenfurt.at/forforest, www.visitklagenfurt.at/advent, www.visitklagenfurt.at/sportstadt, www.visitklagenfurt.at/alpenadria or to provide a service that you expressly requested (e.g. holiday enquiries, brochure orders, guest surveys, etc.). In addition, cookies are used to save optionally selected settings from a previous visit to the website (e.g. language, interest, etc.).
4.2. Types of cookies
There are different types of cookies, whereby essentially 3 types are distinguished:
4.2.1. Functionality cookies (necessary cookies)
These cookies are necessary for you to be able to use our website to its full extent. This can be, for example, the saving of user settings or the saving of your data during registration, a booking or a visit to the web shop. These cookies serve to ensure that you do not have to fill in fields more often. The information collected by functionality cookies relates exclusively to the website you have visited and no information about your surfing behaviour on other websites is collected.
4.2.2. Performance or Web Analytics Cookies
These cookies collect anonymously – i.e. without being able to identify you – information about the usage habits of visitors to a website or an app. Such information may include, for example, the time at which the website is accessed most frequently or which (sub)pages are visited most frequently. This information is compiled and evaluated using performance and web analysis tools in order to gain knowledge about the use, user-friendliness and functionality of websites and apps and to enable them to be continuously developed further. These cookies are therefore important for improving the quality of our products. Furthermore, such cookies are used to analyze the number of page views and other indicators for the performance of websites or apps.
4.2.3. Third-party cookies
These cookies are not created by the website you are currently visiting, but by another provider (= third party provider). The third party, usually an advertiser, can use these cookies to track your visits to all pages that display advertisements from the third party. The website that is currently being visited has no influence on the third-party providers or their cookies; they also change – depending on the advertising medium used. Some browsers allow you to selectively block third-party cookies. You can find out how this works here:
In order to generally avoid the setting of cookies, you must set your browser so that they are only created or rejected with your consent. The procedures for managing and deleting cookies vary depending on which browser you use. To find out how to do this in a particular browser, you can use its built-in help function or alternatively visit http://www.aboutcookies.org, which explains step-by-step how to manage and delete cookies in most popular browsers.
However, we would like to point out that certain areas of our website, such as the web shop, can only be used to a limited extent or even not at all without cookies being set. By granting your express consent, you consent to the use of the following cookies & plugins:Cookie Einstellungen
5.1. General declaration
Plugins are extensions for external sites that allow sharing content with social groups. The embedding of a plugin has the consequence that, with appropriate programming, with each call of the Internet page automatically and independently of whether the function is used by clicking, data are transferred to the offerer of the plugin. With a data protection-friendly default setting, data is only transferred if the plugin is actively clicked.
5.1.1. Google Analytics
Google will use this information on our behalf to evaluate your use of the website, compile reports on website activity and provide other services relating to website activity and internet usage to website operators.
We only use Google Analytics with active IP anonymisation. This means that the IP address of the user is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the IP address transmitted to a Google server in the USA and shortened there.
You can prevent Google from collecting the data generated by the cookie and related to your use of the online service and Google from processing this data by downloading and installing the browser plugin available under the following link: tools.google.com/dlpage/gaoptout.
5.1.2. Google Ads
5.1.3. Google advertising network, remarketing and DoubleClick
5.1.4. Facebook-Pixels (Visitor Action Pixels)
On our website, we use the visitor action pixel of Facebook Inc., Menlo Park, California, CA 94304, USA (“Facebook”) with your consent. This service allows us to track users’ behavior after they have been referred to our website by clicking on a Facebook ad. This allows us to evaluate the effectiveness of Facebook ads and optimize future advertising efforts. The information collected is anonymous to us and does not identify the user. However, the data is stored and processed by Facebook so that it can be linked to the respective user profile and Facebook can use the data for advertising purposes in accordance with the Facebook Data Usage Policy (facebook.com/about/privacy). You may enable Facebook and its affiliates to serve advertisements on and off Facebook. In addition, a cookie may be stored on your computer for this purpose. By using our website, you consent to the use of the visitor action pixel.
You may opt out of Facebook pixel collection and use of your information to display Facebook ads. To do this, please go to the page set up by Facebook and follow the instructions on the settings for usage-based advertising: https://www.facebook.com/settings?tab=ads or explain the objection about the US page http://www.aboutads.info/choices/ or the EU page http://www.youronlinechoices.com/at/. The settings are platform-independent, i.e. they are applied to all devices, such as desktop computers or mobile devices.
5.1.5. Facebook Custom Audiences
This website uses Custom Audiences, a web analytics service from Facebook. Facebook Custom Audiences uses so-called tracking tools (such as pixels, SDKs and APIs) that are implemented on the website. This data is transferred to and stored on a Facebook Inc. server in the United States for the purpose of creating custom audiences of individuals who have visited our Web site www.visitklagenfurt.at (“Event Data”).
In connection with such targeting and optimization, Facebook does the following: Facebook uses the event information collected by our website www.visitklagenfurt.at to optimize advertisements, but only after such event information has been aggregated with other information collected by other advertisers or otherwise on Facebook. Facebook does not allow other advertisers or third parties to target their advertisements solely on the basis of event data that they have collected from our website www.visitklagenfurt.at.
By clicking on “Accept” the cookie banner and visiting our website www.visitklagenfurt.at, you as a user agree to the following terms and conditions:
5.1.8 Flowbox (Social Wall)
5.1.9 Deskline/Feratel (TOSC5)
For booking via Deskline/Feratel (See c. section Webshop) the following four cookies are mandatory to ensure basic functionality:
deskline/web/abc_sync_data with the purpose of synchronizing the data in several tabs of the booking route, expiry persistent.
deskline/web/abc_sync_expiry with the purpose to control the validity of deskline/web/abc_sync_data, process persistent
deskline/web/abc_data with the purpose Necessary for the function of the booking system. Storage of the shopping cart, the search settings, process persistent
deskline/web/abc_expiry with the purpose Controls the validity of deskline/web/abc_expiry, expiration persistent
e. “Share” section
On our website are share buttons of the following social networks:
6.1. Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA, Facebook, 1601 South California Avenue, Palo
6.1. Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA, Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA,
6.2. Pinterest Europe Ltd. Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland
6.3. WhatsApp von WhatsApp, LLC ,1601 Willow Road, Menlo Park, CA, 94025, USA
6.4. Facebook von Facebook Inc., Menlo Park, Californien, CA 94304, USA (“Facebook”)
You can recognize the share buttons by the respective logo.
All share buttons have been set up to comply with data protection regulations. Only when you click on the respective “Share Button” on our website (and only then) will a direct connection be established between your browser and the server of the operator of the respective social network. The operators of the mentioned social networks declare that without a click on the respective share button no personal and company-related data is collected from the social networks. Such data, including the IP address, is only collected and processed for logged in members. If you do not wish the visit to our website to be assigned to your respective social network user account, we recommend that you log out of the user account of the respective social network beforehand.
Please note: as the provider of the website, we do not have any knowledge of the content of the data transmitted or its use by social networks. For more information on the use of data by social networks, please refer to the privacy statements of those social networks.
f. Section: Traffic Data and Anonymous Data and Information
7. Collection of anonymous data and information
Every time a user accesses our website, i.e. every time a file is called up or attempted to be called up on this server, data on this process is stored in a log file. These data are not personal; it is therefore not possible for us to trace which user has retrieved which data. In detail, the following data record is stored for each page call: name of the file called up, date and time of the call, amount of data transferred, message as to whether the call was successful, message as to why a call may have failed, the name of your Internet service provider via which you access our website, possibly the operating system and browser software of your computer as well as the website from which you are visiting us.
We or our contract processors evaluate all data for statistical purposes only, with the aim of improving our website for you.
g. Section Newsletter
You have the possibility to subscribe to our newsletter via our website. To do this, we need your e-mail address and your declaration that you agree to receive the newsletter. By agreeing to receive our newsletter, you consent to our sending you advertising about our tourist offers in the Klagenfurt am Wörthersee region to the e-mail address provided as part of the newsletter.
In order to provide you with targeted information, we also collect and process voluntarily provided information on salutation, name, address, areas of interest, country and language. As soon as you have registered for the newsletter, we will send you a confirmation e-mail with a link to confirm your registration (double opt-in procedure). This confirmation is important in order to avoid registering with external e-mail addresses. The registration for the newsletter (registration and confirmation time and IP address) is logged in order to be able to comply with the obligations to provide evidence of the DSGVO.
The newsletters are sent by a Wilken AG shipping service company. For this purpose, your e-mail address will be forwarded to the company that stores and processes it for sending the newsletter. There is no data transfer to a third country (outside the EU). The data you provide will be stored until revoked.
You can cancel the newsletter at any time. Please send your cancellation to the following e-mail address: firstname.lastname@example.org
We will then immediately delete your data in connection with the newsletter dispatch. In addition, you have the option of unsubscribing from the newsletter by clicking the “unsubscribe” button in each newsletter.
h. App section
9.1 City Guide Klagenfurt
Our app (Klagenfurt City Guide) accesses your location information even if the app is closed or not in use. We do this to make use of small Bluetooth transmitters (called iBeacons) to draw your attention to places of interest near you. The app can also send you notifications based on your whereabouts. Your current whereabouts are shown on maps to give you a better overview. Ultimately, we save this data so that we don’t always make the same suggestions.
Privacy is important to us. We do not save any personal data and use location-related data very sparingly. We do not pass this data on to third parties under any circumstances.
The app asks you if you want to grant this permission. If you deny this authorization, you can still use many of the app’s functions. All in all, granting this authorization helps you to have a better user experience and more relevant tips for your stay in Klagenfurt am Wörthersee. Thanks.
9.2 All in ONE Klagenfurt
In the “All in ONE-Klagenfurt” – App digital authorizations (tickets) of various service providers can be purchased. For the use of the platform, there is a corresponding cooperation agreement between us (operator) and the service providers.
The transaction is only concluded between the end customer and the participating service provider – i.e. we only provide the platform. In addition, we use the platform ourselves as a service provider and sell our tickets (e.g. city tours) via it.
When concluding a purchase in the app, our GTC apply.
The purpose of processing the data is the handling of the services of the All in ONE Klagenfurt App, iSv. Provision of free and purchased tickets, information about the participating service providers of the app, information about the offers and special features of the city of Klagenfurt, information and offers for marketing purposes. The customer data, the duration of storage will be treated as specified in the GTC. Privacy is important to us. Only those personal data are stored and passed on, which are compellingly necessary for the purchase completion. This is the email address and the purchased service. The customer account can be supplemented voluntarily with further data. The customer has the right to have his data deleted at any time by notification or the data will be shut down by actively deleting the app.
You will be asked by the app whether you want to grant certain permissions (location, notification, Bluetooth, etc.). If you refuse this authorization, you can only use some of the app’s functions to a limited extent.
The payment of the tickets by the customer takes place directly with the payment service provider “Stripe”. The payment data you provide during registration or ordering (e.g. credit card numbers, etc.) are processed exclusively by the payment service provider and are not visible to us – see section j.
The “All in ONE Klagenfurt” app offers the possibility to use the Wörthersee-Klagenfurt Plus Card (guest card) directly in the app. The accommodation provider sends an activation email with the personal card number and the download link. Immediately after downloading and registering, you can find your Wörthersee-Klagenfurt Plus Card in the virtual wallet in the app. For more information on the Wörthersee Plus Card and the associated data processing, please refer to section i.
i. Section Guest Card (Wörthersee Plus Card)
10. Guest Card
For the use of the Wörthersee Plus Card, we process your personal data (first name, last name, date of birth, period of stay and country of origin/postcode) with the help of our service provider feratel Media Technologies AG (Maria-Theresien-Straße 8, A-6020 Innsbruck) for the purpose of providing you with the benefits of the free Card. Furthermore, it is necessary to store your usage data for the purpose of billing and also to make it available to our service providers for the purpose of controlling internal billing. The legal basis of the processing is your consent pursuant to Art. 6 (1) lit a DSGVO, which you give us in the context of your guest registration in your accommodation business. You can revoke this consent at any time free of charge. There is no legal or contractual obligation to provide the personal data. The only consequence of not providing it is that we cannot provide you with the guest card. For more information on feratel’s data protection, please visit: https://www.feratel.com/datenschutz.html.
The conditions stated in the Wörthersee Plus Card brochure apply:
j. Section Payment Service Provider
11. Payment Service Provider
For the payment of order transactions / bookings, external payment service providers are used on the legal basis of Art. 6 (1) lit. b DSGVO (contract performance), through whose platforms you can make your payments. The payment data you enter as part of the order (e.g. account numbers, credit card numbers, passwords / TANs, etc.) are processed exclusively by the payment service providers and are not visible to us. We receive via our payment service providers only a confirmation of the payment or information that the payment could not be made. For more information on data protection and terms and conditions of the payment service providers, please contact:
Payment Service Provider Datatrans AG, Kreuzbühlstrasse 26, CH-8008 Zurich.
Tel. +41 44 256 81 91
Payment Service Provider – SOFORT Bank Transfer: Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. The payment by the customer is made directly to the payment provider, this triggers a bank transfer from the end customer to Tourismus Region Klagenfurt am Wörthersee GmbH (full integration Klarna – payment window).
Payment service – Stripe: 510 Townsend Street, San Francisco, CA 94103, USA. Payment gateway for processing credit card payments. Stripe processes personal data in accordance with the EU standard contractual clauses. The payment by the customer is made directly to the payment provider, this triggers a bank transfer from the end customer to the participating service providers of the “All in ONE Klagenfurt” – App (full integration Stripe payment window).
k. Section Storage Duration and Deletion:
12. Data deletion
The deletion of the stored personal data takes place if you as a user of the website and/or customer or guest revoke the consent to storage, if your data are no longer necessary for the fulfillment of the purpose pursued with the storage, or if their storage is or becomes inadmissible for other legal reasons. Data for billing purposes or for accounting purposes are not included in the deletion request.
If a contract is concluded, all data from the contractual relationship will be stored until the end of the tax retention period (7 years).
l. Section Data subject rights
13. Your rights as a data subject
13.1 Right to information: As a person concerned, you have the right to receive information from us about the personal data stored about you at any time.
13.2 Right to correction: As a data subject, you have the right to demand that we correct any incorrect personal data concerning you without delay.
13.3 Right to deletion (right to be forgotten): As a data subject, you have the right to demand that we delete your personal data immediately, unless there is a reason to prevent deletion.
13.4 Right to limitation of processing: As the data subject, you have the right to demand that we, as the data controller, limit processing unless there is a compelling reason not to do so.
13.5 Your right to data transfer (data portability): As a data subject, you have the right to receive the personal data concerning you, which you as the data subject have provided to us as the responsible person, in a structured, common and machine-readable format. You also have the right to transfer this data to another data controller without any hindrance on our part, provided that the processing is based on the consent pursuant to Art. 6 para. 1 letter a) DSGVO or Art. 9 para. 2 letter a) DSGVO or on a contract pursuant to Art. 6 para. 1 letter b) DSGVO and the processing is carried out by means of automated procedures, provided that the processing is not necessary for the performance of a task in the public interest or in the exercise of official authority assigned to the data controller. Furthermore, when exercising your right to data transfer pursuant to Art. 20 para. 1 DSGVO, you as the data subject have the right to have your personal data transferred directly by us as the person responsible to another person responsible, insofar as this is technically feasible and insofar as this does not impair the rights and freedoms of other persons.
13.6 Right to object: As a data subject, you have the right to object at any time to the processing of personal data concerning you on the basis of Art. 6 para. 1 letters e) or f) DSGVO for reasons arising from your particular situation. If we process your personal data for the purpose of direct advertising, you as the data subject have the right to object to the processing of personal data for the purpose of such advertising at any time; in this case, no balancing of interests takes place.
13.7 Assertion of data subject rights and right of appeal: To assert data subject rights or for questions regarding data processing relating to you, please contact us either by e-mail at email@example.com
or by post:
Tourismus Region Klagenfurt am Wörthersee GmbH
Neuer Platz 5
A-9020 Klagenfurt am Wörthersee
Please state “Data protection” in the subject line so that we can make an appropriate allocation. During business hours you can also reach us by phone at +43 463 287 463.
If you are of the opinion that the data processing does not take place lawfully, we would be pleased first if you look for the direct contact with us. Irrespective of this, you as the data subject have the right to complain to the Austrian data protection authority as the supervisory authority. You can reach the data protection authority at https://www.dsb.gv.at/.